Support

Support

Whether you need assistance using our applications, require technical support or need changes to be made in real time, our Support Teams are available to provide the highest standard of assistance.  We operate out of multiple regional hubs, including London, New York, Montreal and Hong Kong, providing a consistent, progressive and around the clock support service.

Support collaborate closely with all TS Imagine teams to ensure that your needs are met, gaining access to specialists, developers and consultants on your behalf as the situation demands.  With a mindset of continual learning and a focus on individual client requirements, we provide a reactive and personalized service in order to maximize your use of the platform.

The Support service is accessible via phone, portal, chat and email, operating regionally, while collaborating globally, to ensure systems and services are available when you need them.

Bobs Guide Customer Service Award 2020

News / Insights

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GOODBYE LIBOR: Smoothly Transitioning to the New ARRs

In this blog post, we share insight into the basic requirements, key challenges, our approach for a smooth transition from IBORs to ARRs and an outlook for what’s next in the multi-year journey to move away from IBORs.

January 11, 2022

ED&F Man Capital Markets Transforms Risk & Margin Management with TS Imagine’s RRC Platform

ED&F Man Capital Markets replaces legacy systems with TS Imagine’s fully-hosted, SaaS solution for high-volume, real-time analytics on cross-asset exchange and OTC trading.

November 30, 2021

Performance Attribution

When analysing performance, measuring a portfolio’s actual return answers the “what” and “when” questions –– it tells us what return the portfolio delivered over a specified period of time. While that information is obviously important, the goal of a performance attribution analysis is to go beyond “what” and “when” to explain “how” and “why”.

November 9, 2021

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