Support

Support

Whether you need assistance using our applications, require technical support or need changes to be made in real time, our Support Teams are available to provide the highest standard of assistance.  We operate out of multiple regional hubs, including London, New York, Montreal and Hong Kong, providing a consistent, progressive and around the clock support service.

Support collaborate closely with all TS Imagine teams to ensure that your needs are met, gaining access to specialists, developers and consultants on your behalf as the situation demands.  With a mindset of continual learning and a focus on individual client requirements, we provide a reactive and personalized service in order to maximize your use of the platform.

The Support service is accessible via phone, portal, chat and email, operating regionally, while collaborating globally, to ensure systems and services are available when you need them.

Bobs Guide Customer Service Award 2020

News / Insights

See All

The Dollar Milkshake Theory – Stress Testing the Potential Impact of a Sovereign Debt and Currency Crisis

Stress Tests play an important role in improving financial stability by enhancing market discipline and transparency.  Here we consider the third example of these stresses based on current market conditions and show how the risk factors can be generated along with their relevant shock examples.

November 28, 2022

Europe, Russia & Energy – Simulating the Market Impact of Price Caps and the Cost of War

Since the start of the war in Ukraine, Western nations have imposed sanctions on many Russian individuals, businesses and state-run enterprises. Stress Tests play an important role in improving financial stability by enhancing market discipline and transparency. 

November 21, 2022

Fire & Ice – Simulating Midterm Market Scenarios

Stress Tests play an important role in improving financial stability by enhancing market discipline and transparency. Clients leverage TS Imagine’s flexible and powerful risk engine to stress test a variety of specific scenarios.    With Americans set to commence voting early next week, markets around the globe are watching carefully. Will the midterms disrupt the Democratic legislative agenda or tip in their favor?  We ran two scenarios through our stress-testing engine, gaming the potential market impacts. Please note that these are hypothetical shocks and are not a prediction of any forthcoming events.   

November 7, 2022

If You Need Support

Contact Us