Support

Support

Whether you need assistance using our applications, require technical support or need changes to be made in real time, our Support Teams are available to provide the highest standard of assistance.  We operate out of multiple regional hubs, including London, New York, Montreal and Hong Kong, providing a consistent, progressive and around the clock support service.

Support collaborate closely with all TS Imagine teams to ensure that your needs are met, gaining access to specialists, developers and consultants on your behalf as the situation demands.  With a mindset of continual learning and a focus on individual client requirements, we provide a reactive and personalized service in order to maximize your use of the platform.

The Support service is accessible via phone, portal, chat and email, operating regionally, while collaborating globally, to ensure systems and services are available when you need them.

Bobs Guide Customer Service Award 2020

News / Insights

See All

Enriching the HVaR Calculation:
Predicting the Past:

HVaR, By Dr Lance Smith, Chief Strategy Officer, TS Imagine Historical VaR (HVaR) has become a standard measurement of risk, in which a current portfolio is subjected to the market conditions of a prior day and the resulting P&L is recorded. Read entire article here.

June 30, 2022
Coinbase prime crypto

TS Imagine Connects to Coinbase Prime

TS Imagine connects to Coinbase Prime and provides clients with another venue for regulated cryptocurrency trading.

June 23, 2022

TS Imagine Team at SimCorp IUCM 2022

TS Imagine recently participated in SimCorp’s 3-day International User Community Meeting (IUCM) attracting over 500 clients from around the world. For those who were not able to attend the event, we offer this summary of the history, rationale and benefits of the TS Imagine/SimCorp alliance.

May 24, 2022

If You Need Support

Contact Us