Support

Support

Whether you need assistance using our applications, require technical support or need changes to be made in real time, our Support Teams are available to provide the highest standard of assistance.  We operate out of multiple regional hubs, including London, New York, Montreal and Hong Kong, providing a consistent, progressive and around the clock support service.

Support collaborate closely with all TS Imagine teams to ensure that your needs are met, gaining access to specialists, developers and consultants on your behalf as the situation demands.  With a mindset of continual learning and a focus on individual client requirements, we provide a reactive and personalized service in order to maximize your use of the platform.

The Support service is accessible via phone, portal, chat and email, operating regionally, while collaborating globally, to ensure systems and services are available when you need them.

Bobs Guide Customer Service Award 2020

News / Insights

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Building a cutting-edge risk management system for a volatile world: introducing RiskSmart X

There are rarely second chances in markets. As the risk environment intensifies, RiskSmart X is the powerful engine sophisticated investors need to safely navigate tough conditions and sail them to a more prosperous future.

March 8, 2023

TS Imagine introduces RiskSmart X, a cross-asset class real-time risk platform for prime brokers

TS Imagine, the leading global, cross-asset provider of trading, portfolio, and risk management solutions for sophisticated investors and their teams, today announced the broad availability of its newest cross-asset class, real-time risk platform: RiskSmart X.

March 6, 2023

TS Imagine sees bookings surge by 72% in 2022

TS Imagine, the leading global, cross-asset provider of trading, portfolio, and risk management solutions for sophisticated investors and their teams, today announces a surge in recurring bookings for FY 2022 as demand for its products increased in all regions.

February 28, 2023

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