Our team of implementation consultants work with you and your external partners to fully manage your onboarding process. Each implementation plan is based on our full understanding of your business requirements, integration and training needs.

Our team brings an enormous wealth of experience implementing SaaS and on-premise solutions. Over the years we have developed and fully battle-tested our implementation approach, in order to ensure that every project is set up for success.

TS Imagine understands that every business is different and has unique strategic goals, operational complexities, and challenges to work through as the business evolves. Our Consulting team works hand-in-hand with clients to assess the full scope of their strategic challenges, delivering proprietary functionalities, best-practice recommendations, and optimized workflow processes for efficient trading, portfolio, and risk management operations. This comprehensive support ensures that clients get the maximum benefit from the platform.

Whether you need assistance using our applications, require technical support or need changes to be made in real time, our Support Teams are available to provide the highest standard of assistance.  We operate out of multiple regional hubs, including London, New York, Montreal and Hong Kong, providing a consistent, progressive and around the clock support service.

Support collaborate closely with all TS Imagine teams to ensure that your needs are met, gaining access to specialists, developers and consultants on your behalf as the situation demands.  With a mindset of continual learning and a focus on individual client requirements, we provide a reactive and personalized service in order to maximize your use of the platform.

The Support service is accessible via phone, portal, chat and email, operating regionally, while collaborating globally, to ensure systems and services are available when you need them.