TS Imagine's COO quoted in The Wall Street Journal
Article excerpt:
Cost avoidance is an appropriate term, according to Thomas Bodenski, chief operating officer of financial software company TS Imagine, because “we have this mindset: doing more with the same.”
Rather than hiring more knowledge workers for repetitive tasks such as filtering emails, Bodenski said, implementing a new AI-based sorting process has allowed TS Imagine to hold headcount at existing levels. Even if the company were to hire new staff, he added, they wouldn’t be able to learn certain tasks as quickly as AI.
TS Imagine receives 100,000 email alerts each year, Bodenski said, and manually sorting them requires 4,000 hours of work—roughly equivalent to 2½ full-time workers. AI can do the work at 3% of the cost of the employees, he said.
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