News

Update COVID-19: Business Continuity Planning

As awareness around the Coronavirus (COVID-19) heightens, we at TradingScreen (TS) remain committed to our employees, clients, and partners to provide the utmost care, safety, and wellbeing during this time. As our industry continues to navigate through increasing travel and work-related restrictions, we offer best practices for business continuity.

Current and prospective clients can access the full functionality of TradeSmart OEMS, allowing them to continue to trade and operate uninterrupted business remotely and securely.

  • With over 20 years of operating a Software as a Service (SaaS) offering, we have well defined operational procedures around availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
  • Our SaaS model has in-built resilience, providing reassurance that you will seamlessly be able to continue to trade even if you need to invoke your business continuity plans.
  • TS provides a two-factor authentication (2FA) solution for our clients, which is available to provide security around remote working. We strongly recommend that you contact your dedicated TS Account Manager to configure TS 2FA for your business.

We will continue to monitor the ongoing situation at a global level closely and will keep you informed on any significant changes. At TS, we have also implemented business continuity plans internally to ensure our dedicated account management and support teams are available to ensure your business runs smoothly during any impending business changes and challenges that may arise.

Please contact your dedicated Account Manager or support at support@tradingscreen.com with any questions or concerns you may have.

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